Who will be cleaning my home?
-Usually, if you are set up on a rotation there will be one or 2 of us on every visit. We schedule the same cleaning pros to the same homes. All employees have a through background check preformed. They are trained under a supervisor or owner and have to pass the detailed list before they clean a home independently.
How do I cancel or reschedule my cleaning?
- We appreciate asap notice for cancelling your scheduled clean. We understand that things come up, people get sick and life gets busy.So please email/call to reschedule (we appreciate a 24 hr notice).
Are there any hidden fees?
No, We will send you a quote before service starts, at which point you can agree and move forward, or decline( the quote send will be close to the actual price). We do have a lock out fee ( if we travel to the home and are unable to get in). There will be a 1 hr charge per cleaning pro that traveled to the home if we are locked out.
How do I pay for the cleaning?
- We ask that you do not leave payment at the cleaning, please wait for your invoice to be sent to your email. At that time you may send a check, use your online billpay from your bank or use Credit card. You may leave gratuity for the cleaning pro at the visit.
Am I supposed to leave gratuity?
- If you enjoyed the service and want to say a special thanks to the ladies who preformed the service, YES! It is not expected, but is a nice way to show your appreciation to the job well done.
I have a pet, do I have to kennel the animal?
-No, we love all the pets we clean for! Please let them roam as they normally do. Only if the pet is aggressive, we ask that it is kenneled.
Do we have to be at home during the cleaning?
-No, we are used to people being gone or at home with kids. Don't feel like you need to leave, we are used to working around people,kids and life itself! We are used to ensuring the home/Office is locked up before we leave if your gone.